What Is The Difference Between Salesforce Lightning And Classic?
Salesforce Lightning and Salesforce Classic are two different user interfaces (UI) for the Salesforce CRM platform. They represent different generations of the platform, each offering distinct features and functionalities. Here are the key differences between Salesforce Lightning and Classic:
User Interface:
Salesforce Classic: Classic is the original user interface of Salesforce, known for its tab-based navigation and relatively traditional look and feel. It has been widely used for many years and has a familiar layout with tabs and menus on the top of the page.
Salesforce Lightning: Lightning is the modern and more visually appealing user interface introduced by Salesforce. It uses a component-based architecture with a dynamic and interactive design. The navigation is based on a flexible, customizable homepage and a left-hand navigation bar.
Flexibility and Customization:
Salesforce Classic: Classic offers customization options through page layouts and standard Salesforce features. However, it has limitations when it comes to dynamic and flexible page layouts.
Salesforce Lightning: Lightning provides enhanced customization capabilities through Lightning App Builder and components. Users can easily drag and drop components to create personalized pages and dashboards, allowing for greater flexibility in tailoring the UI to specific user needs.
Performance and Speed:
Salesforce Classic: Classic might be perceived as slower and less responsive, especially when working with large datasets or complex operations.
Salesforce Lightning: Lightning is built for speed and performance. It leverages the latest web technologies to deliver a faster and more efficient user experience, improving productivity and user satisfaction.
Mobile Experience:
Salesforce Classic: While Salesforce Classic is accessible on mobile devices, it is not optimized for mobile use.
Salesforce Lightning: Lightning is fully responsive and designed to deliver an excellent user experience on both desktop and mobile devices. The responsive design ensures a consistent and intuitive experience across different devices.
Automation and Productivity:
Salesforce Classic: Classic provides automation capabilities through Workflow Rules, Process Builder, and Apex Triggers. However, it might require more clicks and navigation to perform certain tasks.
Salesforce Lightning: Lightning enhances automation and productivity with features like Lightning Flow, which allows users to build complex business processes with minimal effort and clicks.
Einstein AI Integration:
Salesforce Classic: Classic has limited integration with Einstein AI features. Some AI capabilities are available through custom integrations and code.
Salesforce Lightning: Lightning seamlessly integrates Einstein AI features, allowing users to leverage powerful artificial intelligence capabilities for predictive insights and automation.
Collaboration and Communication:
Salesforce Classic: Classic has basic collaboration features through Chatter, Salesforce's internal social network. However, the collaboration experience is improved in Lightning.
Salesforce Lightning: Lightning provides a more intuitive and interactive collaboration experience with enhanced Chatter capabilities and the ability to integrate external applications through Lightning Components.
In summary, Salesforce Lightning offers a more modern, visually appealing, and customizable user interface with better performance and enhanced features. While Salesforce Classic is still supported, Salesforce encourages users to transition to Lightning for a more optimized and productive CRM experience.

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